#Unable to activate office 365 mac license

When I reviewed the VMware UEM configuration, the following two lines were added in the вЂњOffice 2016 вЂ“ Shared SettingsвЂќ personalization configuration:ДЄs stated in the article, you only have toВ save (and roam) these settings if you do not use Single Sign-On. However, as mentioned earlier, sometimes the users were prompted to re-enter their credentials again. The customer had implemented ADFS and SSO worked most of the time. The recommended approach is to always use Single Sign-On.

#Unable to activate office 365 mac license

Next, I reviewed the article how the license token renewal process works. The most important part of non-persistent VDI is configuring the deployment.xmlВ with the вЂњSharedComputerLicensingвЂќ property, as indicated in the mentioned article. It turned out, the customer had installed Office 365 correctly in their base image. When I started troubleshooting, I used the following articleВ for Office 365 Click-to-Run installation requirements, activation and roaming of the license token. However, the problem would always re-occur. When they deleted the userвЂ™s profile, the problem was gone and the users could work again for a couple of days. The customer gave me some additional information.

ADFS implementation (Used for Single Sign-On).

Office 365 Click-to-Run (latest version).

Horizon Cloud with Hosted Infrastructure version 17.2.The customer environment consisted of the following components: The result: Office 365 activation didnвЂ™t work and they could not use their Office applications.

In most cases, the вЂњFix meвЂќ button didnвЂ™t work for the users, nor did re-entering the credentials. At random, some users were required to re-enter their Office 365 credentials В Single Sign-On was not working correctly.When users start up an Office application, sometimes they would receive the following error: вЂњThere is a problem with your account, please try again laterвЂќ.This week a customer informed us they had a strange problem with Office 365 Click-to-Run.